Subscription Policy

Last Updated: October 22, 2026

1. How Our Subscription Works

Some products available in our store are offered through a subscription service. By selecting a subscription offer, you agree to receive recurring orders and authorize recurring payments according to the price and billing frequency displayed at the time of purchase.

The subscription frequency, recurring price, and any applicable fees will be clearly presented during checkout.

2. Automatic Renewals and Payments

Your subscription will renew automatically according to the frequency selected when placing your order. The applicable payment will be charged to your chosen payment method for each renewal, subject to payment authorization and validity.

By completing your subscription purchase, you authorize recurring charges in accordance with the terms presented at checkout.

3. Subscription Cancellation

You may request to cancel your subscription at any time by contacting our customer service team at support@solunera.com

Once your cancellation has been confirmed and processed, no further subscription renewals will be charged.

We recommend requesting cancellation before your next scheduled billing date to avoid the processing of a new order.

Please note: Canceling your subscription does not automatically cancel an order that has already been processed or shipped.

4. Orders Already Processed or Shipped

Once a recurring order has been processed for fulfillment or shipped, it may no longer be possible to cancel that order.

If you no longer wish to keep the product, please contact our customer service team for instructions on how to return it.

5. Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

Where a return is required, refunds will generally be processed after the returned product has been received and inspected, subject to the applicable return conditions and legal requirements.

Canceling a subscription does not automatically entitle you to a refund for previous orders or orders that have already been shipped.

Nothing in this policy limits any mandatory consumer rights that may apply to your purchase.

6. Subscription Changes

If you have questions about your subscription, including billing frequency, upcoming renewals, or cancellation, please contact our customer service team for assistance.

We encourage all customers to review their subscription details carefully before completing their purchase.

7. Contact Us

For questions or assistance regarding your subscription, please contact us at:

Email: support@solunera.com

Our customer service team will be happy to assist you with your subscription-related inquiries.